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We guarantee that all metal product sold and installed by us will be free from defects in material and workmanship for a period of ten years from the date of installation by us. In addition to, all fiberglass products sold and installed by us will be free from defects in material and workmanship for a period of three years from the date of installation by us. Along with all plastic components and moving parts sold and installed by us will be free from defects in material and workmanship for a period of one year from the date of installation by us. However; we do not warrant cosmetic damage (normal wear, scratches, dents and cracks), we make no express warrant on the covering of our products sold by us.  There are no warranties which extend beyond the description on the face hereof.   Adult supervision is required with all equipment and Dixie Marketing is not responsible for any injury to person(s) or property. Teach the proper use of the play equipment in a similar fashion using a qualified person. Children will probably not play properly on a new piece of play equipment without being taught.

We make no other express warranties, or implied warranties. Within the warranty period, we will repair or replace, any part found to be defective upon our examination, warranties are offered to the original purchaser only, and are not transferable. Proof of purchase must be provided. When an item is covered under warranty, you'll pay shipping fees to send the product to us, we'll pay the return shipping fees. If an item is not covered under warranty, you'll pay shipping both ways. To obtain warranty service, contact us at (800) 638-9884 or (256) 784-9520. Merchandise may not be returned without prior permission and must be returned to us by your salesman. This Warranty service is an exclusive remedy and we are not responsible for any consequential or incidental damages of injury to person(s) or property. This warranty shall not apply to any product which has been subject to misuse, negligence or accident, or misapplied or which has been modified or repaired by unauthorized persons. Example: The fiberglass warranty on the Funnel ball goal is not covered if the base is pulled though the bottom. This warranty only applies to products owned by persons purchasing directly from us or from our approved distributors and merchandisers.  All accounts must be current. The right is reserved to incorporate subsequent design or parts changes after publication and without reissue of descriptive literature or catalogs.

NOTE: Limitations on duration of implied warranty and/or consequential damages might not apply to you if your state does not permit them. This warranty gives you specific legal rights in addition to rights you may have under state law.

Performing regular preventative maintenance on your playground equipment is required and is covered with your salesman when the contract is signed. Performing routine playground equipment inspection to identify hazards in the equipment and the playgrounds, and correcting those hazards that are covered in the CPSC Handbook for Public Playground Safety guidelines. Resetting of stakes is part of this preventative maintenance, if the stakes keep coming up please call the office and let them know and we'll gladly send longer stakes (fees may apply based on purchase date).

Returns and Restocking fees A return request must be submitted within 3 days after the order is delivered to the salesman that you purchased from.  If the buyer changes their mind about a purchase and wants to return the item they have to return an item in the original condition within the return window of 3 days.  The buyer is subjected to a 50% restocking fee of the item's price.  Contact salesman: Call the salesman to discuss the issue and work toward a resolution and please carbon copy all e-mail of the discussion of the issue you have to sales@dixieplayground.com.  For more information on a specific return request, please call your salesman within the return request.
Copyright © 1978-2016 Dixie Marketing & Playground Manufacturing | P.O. Box 634 | Hartselle, AL 35640
All Rights Reserved
Questions? We're here to help Monday - Thursday 7:30 a.m. - 3 p.m. CST, and Friday 7:30 a.m. - 11 a.m. CST. Call 1-800-638-9884 or email us anytime.

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